FAQs

HOW DO I GET IN TOUCH WITH YOUR CUSTOMER CARE TEAM?

You are at the heart of our strategy.  It is our pleasure to help you and we are reachable over Whatsapp on +91-9022 617481 and you can email us on info@pritisahni.com

HOW SOON CAN I EXPECT A RESPONSE FROM THE CUSTOMER CARE TEAM?

Our constant endeavour is to serve you promptly. We are very prompt with our responses on our Whatsapp and for queries sent on our email, our customer care team will get in touch with you within 24 hours with a response to your query.

I NEED HELP WITH PLACING AN ORDER OR DECIDING WHAT TO BUY?

In case you require any assistance in deciding the outfit or placing an order, please Whatsapp us on +91-9022 617481 and our stylist / customer support team will be glad to help you

HOW DO I PLACE AN ORDER?

To place your orders you may kindly log on to our website www.pritisahni.com or place orders via Instagram (direct message). In case of any assistance required, please call or Whatsapp us on +91-9022617481. You can also email us on info@pritisahni.com 

Should you like to meet our designer or our team and see our collection in person, you are most welcome to visit us at our design studio in Chembur, Mumbai. Prior appointment is recommended for the visit

HOW DO I KNOW MY SIZE?

We refer to our standard size chart that is displayed next to the product image. We respect that you are unique and hence we encourage you to send your measurements after placing your order to have the garment made as per your size. Please feel free to Whatsapp us should you need help with the size chart

WHAT IF MY SIZE DOES NOT MATCH WITH THE SIZE CHART?

Our products are especially handcrafted for you. We would love to design our products based on your requirements. After placing your order, you may send us your measurements on our email info@pritisahni.com or Whatsapp us on +91-9022 617481. Our team is also happy to help you with any query that you may have regarding your measurements

WILL YOU HELP ME TO TAKE MEASUREMENTS?

We have a self explanatory measurements chart, however for any additional support, we can help you over a video call. To schedule a call please email us on info@pritisahni.com or Whatsapp us on +91-9022 617481

HOW DO YOU ENSURE FIT AND QUALITY OF THE OUTFIT?

We understand that the outfit you buy from us is very precious for you and it is equally important for us. We do 25 point Quality Check (QC) before shipping out the outfit which includes checking each and every measurement along with specification of outfit given by you. We also check for, accuracy of the color, quality of fabric, embroidery and trims.

DO YOU OFFER MADE-TO-ORDER SERVICES?

Yes, we are happy to help make custom designed outfits for you

HOW TO GO ABOUT CUSTOMISING THE OUTFIT I LIKE?

We will be glad to help you personalise your outfit. We offer customisations of color, size, sleeve lengths , blouse styling etc.  For any customization request, we request you to Whatsapp us on +91-9022 617481 or email us on info@pritisahni.com

I AM PETITE and I WOULD LIKE TO CUSTOMISE LENGTH OF THE BLOUSE AND SKIRT LENGTH, IS IT POSSIBLE?

Yes, we can customise the length of the lehenga set i.e. blouse length, sleeves length and skirt length. You can whatsapp us on the requirement after having placed the order on the web

IS THERE AN ADDITIONAL COST FOR CUSTOMIZATION?

Customisation of color of the outfit and small styling of the blouse etc is done at no additional cost. Usually we try to accommodate other similar customisation requirements at nominal charges, the additional cost for any specific customisation is confirmed to you before hand

ARE YOU ABLE TO CHANGE COLOR OF THE PRODUCT I LIKE?

Yes we can work on the request of change of color of the outfit. However, we feel that some of our designs may look good in certain shades only. Hence, on your request, we will share with you a palette of color options to help you select. For any such request of customizations, you may Whatsapp us on +91-9-022 617481 or email us on info@pritisahni.com

WHAT ARE THE PAYMENT OPTIONS?

We support various digital payment options including Visa, MasterCard, American Express, and Maestro credit and debit cards, UPI, Payment wallets etc. We also accept payments via online bank fund transfer and cash payments. Should you need assistance, please email us on info@pritisahni.com or Whatsapp us on +91-9022 617481

ARE MY PAYMENTS PROCESSED SECURELY?

Yes, we process your payments securely through industry renewed payment gateway service provider that offers best in class security

WHAT IF I WANT ANY CHANGES/CANCELLATION OF AN EXISTING ORDER?

We support changes/ cancellation of order within 24 hours of placement of the order.  For any such request, please email us on info@pritisahni.com or Whatsapp us on +91-9022 617481 within 24 hours of your order placement

WHAT IS YOUR REFUND POLICY?

We work on your order with a lot of love and care and each outfit is handcrafted with due care to meet your expectations. In case you are unhappy with our product, we request you to please email us on info@pritisahni.com or Whatsapp us on +91-9022 617481

Please refer to our refund policy in detail here

HOW SAFE IS MY PERSONAL INFORMATION?

Your personal information is very safe with us. We take personal security very seriously and abide by strict data protection regulations. All personal information is kept private and confidential and we will never share your information with a third party. See our Privacy Policy for further information.

DO YOU SHIP INTERNATIONALLY?

Yes we ship internationally to over 200 countries. Please note

WHAT ARE YOUR SHIPPING FEES?

We are pleased to offer Free Domestic and International Shipping to over 200 countries

HOW DO YOU DELIVER THE PRODUCTS?

We employ the best shipping services for domestic and International shipments like Blue Dart, DHL, Fedex , UPS etc to have the products delivered promptly and safely to your doorstep.

HOW DO I TRACK MY ORDER?

Our teams make a continuous attempt to be in constant touch with you through the order process and we share the tracking details with you as soon as the products are shipped.  The products are shipped with renowned shipping companies that allow an easy tracking mechanism online.

WHAT IS THE TIME FRAME FOR RECEIVING ORDERS?

Our products are hand crafted specially for you that go through a process of intricate hand embroideries, hand painting and hand dyeing and sewing.  While most of our products are delivered in a time frame of 4 to 6 weeks, depending on your order and customisation requirements the time frame may vary. For customised outfits, we share with you an estimated time for delivery to help you plan better.

You have an urgent event coming up, and want the outfit to be delivered earlier than 3-4 weeks, please whatsapp us with the delivery date and we will confirm on the priority delivery for you. Once confirmed by us, you can place the order on the website

WHERE ARE YOU BASED AND WHERE ARE THE OUTFITS MADE?

We are based in Mumbai, India and all the garments are made sustainably and locally in Mumbai by our talented craftsmen in our workshop located in Chembur, Mumbai

ARE YOUR GARMENTS MANUFACTURED ETHICALLY?

We source all our raw materials including fabric, trims, borders, tassels etc locally that are produced by our suppliers who are small business giving employment to a large working population of the country.

We promote hand craftsmanship for our embroidery process, dyeing process to keep the art sustainably alive in our talented craftsmen.  We have a fair wage policy and we believe in creating sustainable livelihood for our team.  Our production processes are designed to ensure that we have minimal waste and we recycle the left overs to create beautiful products like potlis, belts, trims, tassels etc.

ARE THE COLORS OF PRODUCTS SHOWN ON THE WEBSITE ACCURATE?

All our products are handcrafted and aesthetically designed. Due to the intricate and exclusive nature of the products available on our website, we ensure that we photograph all our products under standard / natural lighting conditions so that the product image you see is closest to the product. However, there may be slight variations in the color of the fabric, dyes, prints or embroideries of the product image you see on your computer monitor / mobile screen and the actual product.

DO YOU KEEP MARGINS IN THE CLOTHING FOR FUTURE ALTERNATIONS?

For all our orders, we usually keep a 4 inch (10 cm) margin. We make our best effort to make the outfits accurate to the measurements provided and hence the need for alternation is minimal. However in future should you need alterations, you have the flexibility to get it altered because of the margins maintained.

HAVE MORE QUESTIONS?

Please Send us a Whatsapp message on +91-9022 617481 or email us on info@pritisahni.com

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